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BANK PERIOD NatWest bank went down with customers unable to use its website or app

NATWEST services went down this morning, with customers unable to access mobile and online banking services.

Over 3,000 reports of outages were declared on Downdetector since issues began at 7am.

Issues began at 7.10am today, and within half an hour as many as 2,583 problems had been declared.

That rose to 3,300 by the time 8am rolled around.

NatWest customers reported issues with logging in as well as accessing their banking information on the app and the website.

Users were met with a message that read: “Some kind of error has occurred when trying to establish a connection between your device and ourselves.”

They took to Twitter to air their frustrations.

One said: “Is anyone else having troubles logging into their account via app or website?”

While another said: “What’s wrong will mobile banking this am? Service status says it’s working normally but can’t access!”

Now that the services are back up an running, a NatWest spokesperson said: “We understand some customers may have experienced problems with our mobile app and some of other services this morning.

“We have now resolved the issue and service is returning to normal. We apologise for any inconvenience this caused.” 

It’s not the first time the bank has suffered major problems with its online services though.

On October 25, customers were locked out of accounts for several hours as they struggled to log in online.

Customers of Royal Bank of Scotland were also met with issues this morning too.

The bank is part of the same group as NatWest so it was clear issues had arisen across the board.

The problems were reported around the same time as NatWest’s failures, and seemed to be resolved after a similar period too.

Am I entitled to compensation if my internet goes down?

According to data from Bionic, 2021 currently has the greatest number of searches for internet and broadband outages on record, so it’s been a year of bad connections for many.

Only last week, the Tesco Bank website and app went down with some customers having payments declined.

Plus, Barclays customers faced similar issues back in October too.

But there’s no automatic right to compensation if there’s a service failure at your bank.

But you could get money back in some circumstances, depending on how an outage has affected you.

It is worth gathering evidence of your problems so you can make a formal complaint to NatWest.

Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.

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