Hundreds of households across the Isle of Wight have seen their Tesco home delivery orders cancelled without notice this afternoon (Friday) due to a major technical glitch.
Those expecting deliveries after 13:00 are now finding that all orders have been cancelled and cannot be rescheduled.
The UK’s largest supermarket says that a nationwide technical issue means it has been unable to fulfil orders as expected.
One angry householder in Ryde has said:
“I’ve waited in for over 90 minutes and still no one from Tesco has arrived, nor have I had an email or text to explain the situation. I only found out when I called the customer care line.
“I knew something was amiss as I didn’t get a receipt emailed to me this morning, which is unusual”.
Those with orders due for this afternoon and this evening have not been charged, nor have orders been rescheduled. It’s unclear when the problem will be resolved.
Tesco has yet to comment on the matter but it appears new orders will have to be made for delivery on another day – or a visit in-store will be on the cards.
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