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4 Reasons Why You Should Switch Business Water Supplier

In the world of business, who supplies your water and how much they charge is often written off by business owners as a cost they must pay – regardless of how expensive it becomes. However, if you choose to switch business water suppliers, it can come with a whole host of benefits for your company.

Many business owners think switching their business water supplier is a difficult and lengthy process when this couldn’t be further from the truth. Switching is a great way to support the development of your business further.

Read on to find out why.

The Obvious Reason: It Saves Money

This is why most businesses switch their water supplier; to save money. Switching your water supplier can help you cut down your monthly water utility bill, sometimes by a very significant margin, allowing you to use that money to better use in developing your business.

Different suppliers will often pitch different rates to supply your business with water. This is based on various factors, but even something as simple as the business supplier’s proximity to your location can change the price.

For example, a water company based in the far south of England won’t be able to compete with the prices a Scottish water company offers to a business based in, say, Glasgow. While this is an extreme example, the difference can be night and day – even if there’s only a county’s difference between you and your supplier.

Another way switching can help you save is that different water retailers and suppliers will charge different administration and management fees.

Again, this isn’t mentioning that some suppliers and retailers can offer you a lower fixed rate than others, primarily based on geographical location.

Always perform diligent research. You never know when switching can save you money.

Poor Customer Service

If you’ve ever been on Trustpilot, you’ll know that many water retailers and suppliers will have a bad history of providing superb customer service. While it may not seem like a major reason to switch, many businesses are getting fed up with the sub-par customer service they are receiving from their water retailer or supplier.

As a business owner, you’ll know that customer service is a cornerstone of building a successful business. If you don’t pay attention to and care for your customers that choose your services, that’s often a sign you only care about profits – which is never a good look. So, why put up with bad customer service from your water retailer or supplier?

It can be more serious than that. If you find that you can’t get a straight answer every time you contact their customer service team, or can’t get through to their team, what happens if you experience a water emergency?

A great water retailer or supplier should always have help available for you.

More Control

Nothing is more frustrating than needing to go through rounds of telephone conversations to get what you need. You should be in more control of your water supply, and a few water retailers are out there catching onto this fact.

Offering customers their own 24/7 online account portal to keep things updated and allowing them to stay in the know about their bills, exemptions, and limits is incredibly useful. That isn’t to mention having access to detailed water usage statistics for reducing consumption on a day-to-day basis.

Accessing statements, updating billing information, addressing information, reporting problems, and accessing water-saving tips are all benefits that every business owner should have access to.

Many great water suppliers and retailers out there provide their own customer hubs to allow their customers to do that – giving them more control over all their business operations.

Water Bills Are Confusing Or Inaccurate

Unless you work in the water supply industry, the first time you saw a water utility bill, it was a bit daunting. Learning the jargon, figures, measurement units, and even figuring out how much you need to pay can be confusing if a water bill is not laid out correctly.

For unscrupulous water companies, this is a chance to hide fees and inflate their admin charges to get more money from you. While this is rare, it has been known to happen.

But even for well-meaning water companies, their bills can be confusing and lead to inaccurate payments made by the business owner.

The great water suppliers and retailers out there are becoming privy to this and offer complete example bills that explain every figure, what it is, and why you need to pay it.

Equally, if you understand your bill just fine and find that you are still being inaccurately billed, this is a red flag to look out for.

Always get a detailed breakdown of what you pay for; if that cannot be provided (and explained), it’s time to switch.


Switching your water retailer can come with many benefits that make running your business far easier. Compare your current supplier now and see what you could save!

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